Refund & Return Policy

At KurashiCure, we strive to ensure your complete satisfaction with every purchase. We understand that sometimes a product may not meet your expectations, and we're here to help. Please read our refund and return policy carefully.

Return Eligibility

  • Returns are accepted within 30 days of the delivery date.
  • Items must be unused, unopened, and in their original packaging.
  • Beauty products and supplements must be sealed for hygienic reasons.
  • Certain items, such as intimate products or final sale items, are not eligible for return.

Return Process

  1. Contact our customer service team at returns@kurashicure.com to initiate a return.
  2. Provide your order number and reason for the return.
  3. Our team will provide you with a Return Merchandise Authorization (RMA) number.
  4. Package the item securely, including the RMA number on the outside of the package.
  5. Ship the item to the address provided by our customer service team.

Exchange Policy

  • We offer exchanges for unopened items within 30 days of delivery.
  • Contact our customer service team to arrange an exchange.
  • Shipping costs for exchanges may apply.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within 48 hours of delivery.
  • We will arrange for a replacement or full refund, including shipping costs.
  • Photographic evidence of the damage may be required.

International Returns

  • International customers are responsible for return shipping costs and any applicable customs fees.
  • Please note that international returns may take longer to process.

Non-Returnable Items

  • Gift cards
  • Downloadable software products
  • Intimate or sanitary goods, once opened
  • Hazardous materials
  • Personal care items, once opened

Partial Refunds

Partial refunds may be granted for:

  • Items returned beyond the 30-day window
  • Items with obvious signs of use
  • Items missing parts or accessories

Sale Items

  • Items purchased during a sale may be subject to special return conditions.
  • Please check the product description or contact customer service for details.

Cancellations

  • Orders can be cancelled for a full refund if they have not yet been shipped.
  • Contact our customer service team immediately if you need to cancel an order.

Contact Information

For any questions or to initiate a return:

  • Email: support@kurashicure.com
  • Phone: + 81 70 3613-5580
  • Hours: 9:00 AM - 6:00 PM (GMT+9, Japan Time)

We value your satisfaction and are committed to providing excellent customer service. If you have any concerns or special circumstances regarding a return or refund, please don't hesitate to contact us.